Our Work
We’re proud of the work we’ve delivered, and our clients are seeing strong results.
CourtAvenue Customer Experience
We help brands prioritize the right work that will make the biggest CX impact.
Customer experiences are ripe for optimization.
As brand teams continue to navigate the challenges of innovating and maintaining complex digital ecosystems, they are also reevaluating the delivery of their customer experience. With tech platforms that are difficult to maintain, internal inertia, and AI uncertainty and impact, many are struggling to create and maintain differentiated, long-term roadmaps.
We help brands push beyond parity.
We elevate our client's experiences to industry-leading. We plug directly into your team and use rich insights from data and customer research to help you create, prioritize, and implement quick wins and progress through a long-term experience roadmap.
Now is the time to get it right.
Our Customer Experience offering is full-service. Some clients may need help from strategy through tactical execution, while others are just looking to optimize their current experiences. We create custom teams across data, strategy, experience, and technology depending on client needs.
Plan
We believe great work comes from intentional strategy. The best plans are developed with rich business and customer insights. Within our planning work, we define what best-in-class looks like and help brands prioritize initiatives that matter most to their audiences.
Design
The Experience design team uses a human-centered design process and insights from the planning phase to craft differentiated experiences, including vision concepts and prototypes.
Build
Technology is where the rubber meets the road. Flawless execution is a result of great planning and creative ideas. Each client has different needs as it relates to implementation. From full platform delivery to consultation, our technology capabilities and consultation expertise flex to meet the needs of the engagement.
Optimize
Our work doesn’t end once experiences are live. We believe in continual measurement, testing, and optimization to ensure experiences continue to meet evolving consumer needs.
How our CX practice is different.
Our Customer Experience practice delivers differentiated work by keeping the customer at the center of all that we do, delivering insights based on our category expertise, and infusing innovation into customer touchpoints.
Dedication to Customer Research
Talking to customers is critical to ensuring we’re delivering work that meets their needs. We leverage a variety of research methodologies (from surveys to in-depth interviews or usability testing) to learn from customers, optimize our experiences, and ensure our designs will perform for both the business and customer.
Vertical Expertise
In past lives and within current work at CourtAvenue, our data, strategy, CX, and tech teams have gained experience specializing across a few focus verticals, including CPG and Commerce (especially within Pet), Military , Healthcare, Automotive, and Technology.
Pulse on Technology & Innovation
We go above and beyond to stay on top of how new and evolving technologies are going to change the way we and our clients do business. We are constantly looking for ways to integrate innovative technologies to drive efficiencies and deliver stronger business results.
Account Experience
We pride ourselves on being great to work with. While moving the needle on Customer Experience can often feel daunting, we leverage clear and consistent project management and account methodologies to make them feel easier. When you work with us, we’ll be your strategic partner, your guide through complex digital transformation, and your biggest advocate.
How we partner.
We understand no business is like the next, and our clients need customized solutions. We’ll collaborate in a way that best meets your needs.
Full Digital Experience Partner
Our team takes over your digital platforms and executes everything from strategy to build.
Targeted Transformation
For those looking for more targeted help, we’ll plug in to transform specific pages or features.
Full Digital Experience Partner
Our tech team acts as your dev shop, working through a full replatform and/or running and operating once live.
SME Consultation
Our experts deliver detailed consultation on priority projects in data, strategy, customer experience, design, and technology.
Offshore Production Delivery
We partner with CourtAvenue LATAM to gain efficiencies when scaling larger production scopes.
Agency of Record Breaking
As the Agency of Record for Kia.com, we’ve helped create a best-in-class and intuitive website that tells the story of a new Kia brand across critical touchpoints like MEPs and Build & Price.
Hunting for the Right Look
We redesigned and implemented flexible product pages across categories, making it easy for consumers to purchase and customize their orders while bringing to life an elevated design to match the luxury Holly Hunt brand.
Innovation Takes Flight
The RSO needed to bring more awareness to their critical role within the U.S. Air Force. They needed help with dynamic storytelling that showcased how they innovate and modernize for mission readiness. As their agency of record, we designed powerful experiences that not only connect Airmen to new ideas and technology, but also magnify their impact.
What Our Clients Say
“Just incredible! Huge thank you to everyone at CourtAvenue for the vision, creative problem solving, and hard work bringing these new pages to life. Our president…couldn’t be happier with the results. We already had the best website in the entire trade furnishings industry, and now it is even better!”
Elizabeth Brown
SVP Digital, eCommerce Holly Hunt
“The Kia brand has made huge gains as we assert our leadership as innovators in mobility in the U.S. As our product has leveled up, we needed a digital partner to manifest that same progressive design onto our digital properties and are pleased to have partnered with CourtAvenue and their commitment to delivering a best-in-class experience for our customers.”
Russell Wager
Vice President of Marketing, Kia America
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See Us
in Action
See how we’ve brought brands to life with engaging digital experiences and strategic solutions.